Member Relations Manager
Job Type: Full-time, salary plus commission
Permanent, full-time position (37.5 hours per week)
The Atlantic Provinces Economic Council (APEC) is the source for independent research, insights and ideas vital to supporting a healthy, inclusive and sustainable Atlantic Canadian economy. We are an independent, non-profit, charitable economic and policy research organization supported by our members and guided by a board of directors. Our members include individuals, small and large companies, labour and Indigenous groups, academic institutions, municipalities and government agencies. In addition to providing publications for our members and other stakeholders, we host regular public events, webinars and engagement sessions.
We are seeking an ambitious, results driven sales professional to promote the value of APEC membership to secure new membership/sponsorship sales and maintain relations with current members. The successful candidate must be a willing and highly motivated prospector who possess excellent sales and communication skills. Key factors for success in this key external-facing role include competitive spirit, coachability, ability to build relationships and the self-motivation and drive to manage time effectively and achieve established goals.
Membership and Sponsorship Sales
Assures the goals set for new member and sponsorship revenue are met or exceeded via individual sales efforts targeted to those who may benefit from APEC membership.
Utilizes APEC’s standardized recruiting and selling processes to meet or exceed the goals set for new member and sponsorship revenue.
Identify prospective businesses and organizations throughout Atlantic Canada for use as sales leads.
Connect with prospective members and sponsors through initial telephone and personal contact to establish positive relationships with executive leaders.
Assess prospective member needs and motivations and make connections to the APEC programs and resources that correlate to their organizational objectives.
Responsible for daily telephone calls to support sales activity.
The member relations manager may be called upon, and would definitely find it advantageous, to attend APEC events and functions for recruitment purposes.
Drives member retention by maintaining positive and professional relationships so that members see value and continue renewing each year, especially those whom the incumbent has recruited.
Lead and fulfill membership retention efforts including annual membership renewal invoicing, payment reminders, follow up, and dues collection.
Oversee enrollment of new members and completion of new member welcome tasks.
Conduct new member follow up calls to provide support and answer any questions they may have about APEC.
Conduct retention calls and educate current members on the benefits of APEC membership to ensure that their needs are being met.
Serve as the broker between members and APEC leadership and staff to achieve desired outcomes and drive retention goals.
Actively upsell membership and sponsorships to drive new revenue and deeper member engagement.
Knowledge, Skills and Abilities
Minimum education, experience, technical and communication skill levels, licenses and certificates normally required to perform the duties of this position.
Post-secondary education in Business, Marketing or related fields an asset.
3+ years’ experience in a business development, sales, fundraising or industry environment are a must.
Existing connections to business, government and/or non-profit leaders throughout Atlantic Canada is a plus.
Self-starter with demonstrated skills in taking initiative, problem-solving, negotiating and driving results.
A firm grasp of core sales competencies including developing prospecting lists, managing data, and following through to close sales.
Aptitude for working with volunteers and building relationships at all levels of an organization.
Capable to work in a fast-paced team environment to leverage diverse skill sets to achieve common goals.
Available to work a flexible schedule as needed.
Working Conditions/Physical Demands
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this position. The Atlantic Provinces Economic Council provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
This position requires:
Work that may be performed in an intense, fast-paced office environment, depending upon assignment.
Requires ability to understand verbal communication and to respond effectively.
Positions in this class typically require reaching, typing, grasping, feeling, talking, hearing, seeing, repetitive motions in computer use, and standing for extended periods of time.
Requires learning and adapting to new software.
Highly detail oriented with superior organizational skills.
Ability to work a flexible schedule as needed.
Compensation and Benefits
Compensation plan is competitive with the local market and the applicant’s experience.
This is a permanent, full-time position (37.5 hours per week). Regular working hours are 8:30am-4:30pm, Monday-Friday. Flexible work arrangements can be negotiated in accordance with APEC’s employee policies.
First year expectations for total compensation (salary and incentives) are between $54,000 and $62,000 based upon performance.
APEC’s staff have traditionally been based in its Halifax office. However, this position is open to anyone able to live and work within an easy commute of any of the major Atlantic cities in which we hold events (Halifax, Moncton, Saint John, Fredericton, Charlottetown and St. John’s).
Remote employees are required to videoconference on a weekly basis and meet with APEC’s team in Halifax on a regular basis.
APEC offers a health benefits package and a matched contribution group RRSP plan for permanent employees.
How to Apply
Interested candidates should email a detailed, merged resume and cover letter, clearly indicating how you meet the above requirements, by noon AT, Monday, July 4, 2022 to: firstname.lastname@example.org. Please include “Member Relations Manager” in the subject line of the email.
We would like to thank all those who apply for this position but only those under consideration will be contacted. Potential applicants are encouraged to visit https://www.apec-econ.ca/about-us/ to learn more about our values, members, research and events.
APEC provides a work environment that supports equality, teamwork, fairness and respect among all employees. All employment decisions are made without consideration of age, colour, creed, disability, ethnic or national origin, family status, gender expression, gender identity, marital status, political belief, race, religion, sex, sexual orientation, or source of income.