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[We're Hiring] Member Relations Manager

Date: October 21, 2022

The Atlantic Provinces Economic Council (APEC) is Atlantic Canada’s foremost independent economic research organization. We are looking for a proven sales professional to help expand our membership base, and strengthen relations with existing members, by reaching out to business and other leaders across the Atlantic region.

APEC members use our economic forecasts and analysis to support their business planning. Our research helps ensure they understand how current trends and future shifts in the economy will affect their organization and the region. Our members value APEC’s independent voice and advice on economic issues in Atlantic Canada.

Our members include small and large companies, provincial and federal government departments, municipalities, industry associations and non-profits, labour and Indigenous groups, and academic institutions. In addition to providing reports for our members and other stakeholders, we host regular public events, webinars and engagement sessions. 

Profile

We are seeking an ambitious, results-driven sales professional to promote the value of APEC to secure new member and sponsor revenues and maintain relations with existing members.

The successful candidate must be a highly motivated prospector who has excellent sales and communication skills. Factors for success in this key external-facing role include competitive spirit, coachability, ability to build relationships, and the drive to manage time effectively to achieve established goals.

This is a permanent, full-time position, reporting directly to the President and CEO. The candidate must be based in Atlantic Canada but can work remotely from one of our larger cities. Compensation is a combination of salary, sales commission and benefits.

APEC will provide training and coaching in its recruiting, selling and engagement processes.

Responsibilities

The Member Relations Manager will help ensure APEC has the new membership and event sponsorship revenues it needs to deliver our programs and services. They will engage with new and long-term members to ensure we are providing value.
 

Membership and Sponsorship Sales

  • Assures the goals set for new member and sponsors revenue are met or exceeded via individual sales efforts targeted to those who may benefit from APEC membership.
  • Utilizes APEC’s standardized recruiting and selling processes to meet or exceed the goals set for new member and sponsor revenue.
  • Identify prospective businesses and organizations throughout Atlantic Canada for use as sales leads.
  • Connect with prospective members and sponsors through initial telephone or video calls to establish positive relationships with executive leaders.
  • Assess prospective member needs and motivations and make connections to the APEC programs and resources that correlate to their organizational objectives.
  • Responsible for daily telephone calls to support sales activity and logging such activity.
  • The member relations manager may be requested to attend APEC events for recruitment and engagement purposes.

Member Engagement and Retention

  • Drives member retention by maintaining positive and professional relationships so that members see value and continue renewing each year.
  • Lead and fulfill membership retention efforts including annual membership renewal invoicing, payment reminders, follow up, and dues collection.
  • Oversee enrollment of new members and completion of new member welcome tasks.
  • Conduct new member follow up calls to provide support and answer any questions they may have about APEC.
  • Conduct retention calls and educate current members on the benefits of APEC membership to ensure that their needs are being met.
  • Serve as the broker between members and APEC leadership and staff to achieve desired outcomes and drive retention goals.
  • Actively upsell membership and sponsorships to drive new revenue and deepen member engagement.

Required Skills, Abilities and Knowledge

  • Post-secondary education in business, marketing or related fields is an asset.
  • 3+ years’ experience in a business development, sales, fundraising or industry environment are a must.
  • A firm grasp of core sales competencies including developing prospecting lists, managing data, and following through to close sales is required.
  • Self-starter with demonstrated skills in taking initiative, problem-solving, negotiating and driving results.
  • Aptitude for building relationships at all levels of an organization.
  • Existing connections to business, government and/or non-profit leaders throughout Atlantic Canada is a plus.
  • Capable to work in a fast-paced team environment to leverage diverse skill sets to achieve common goals.
  • Highly detail oriented with superior organizational skills.
  • Able to quickly learn and adapt to new software.
  • Available to work a flexible schedule as needed.

Compensation and Benefits

  • First year expectations for total compensation (salary and incentives) are between $58,000 and $66,000 based upon performance, with opportunities to exceed this.
  • APEC offers a health benefits package and a matched contribution group RRSP plan for permanent employees upon completion of a probationary period.
  • This is a permanent, full-time position (37.5 hours per week). Regular working hours are 8:30am-4:30pm, Monday-Friday.
  • This position is open to anyone able to live and work within an easy commute of any of the Atlantic cities in which we hold events (Halifax, Charlottetown, St. John’s, Moncton, Saint John and Fredericton). Remote employees are required to videoconference on a weekly basis. They must also meet periodically with APEC’s team in Halifax. Currently, all APEC staff are located near its Halifax office but work remotely four days a week.

How to Apply

Interested candidates should submit both a cover letter, summarizing why you are interested in this position and why you would be a good fit, along with a detailed resume that clearly indicates how you meet the above requirements. Applicants that fail to provide this information will not advance to the next stage of the recruitment process.

Please email your cover letter and resume in one merged document, by noon AT, Monday, November 14, 2022 to hr@apec-econ.ca with the subject line: Member Relations Manager

 

The Atlantic Provinces Economic Council (APEC) is the source for independent research, insights and ideas vital to supporting a healthy, inclusive and sustainable Atlantic Canadian economy. We are an independent, non-profit, charitable economic and policy research organization supported by our members and guided by a board of directors.

Potential applicants are encouraged to visit https://www.apec-econ.ca/about-us/to learn more about our values, members, research and events. We would like to thank all those who apply for this position but only those under consideration will be contacted.

 

APEC provides a work environment that supports equality, teamwork, fairness and respect among all employees. All employment decisions are made without consideration of age, colour, creed, disability, ethnic or national origin, family status, gender expression, gender identity, marital status, political belief, race, religion, sex, sexual orientation, or source of income. Flexible work arrangements can be negotiated in accordance with APEC’s employee policies.

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